SHIPPING AND RETURN

Your happiness is our main focus at Reliance Solutions. We believe that efficient and dependable shipping and returns processes are critical for a flawless customer experience when purchasing IT hardware from our Finland and UK locations. This Shipping and Returns Policy gives you a full explanation of our policies and procedures.

Shipping Information:

1. Order Processing:

All orders are subject to Reliance Solutions EU's acceptance. We strive to handle orders as quickly as possible, usually within 3-6 business days. Please keep in mind that during peak seasons, order processing may take longer.

2. Shipping Methods:

We provide a variety of delivery options to meet your needs. Standard, expedited, and international shipping options are available. Shipping rates may vary depending on the shipping method chosen.

3. Shipping Costs:

Shipment costs are determined by a number of factors, including the shipment destination, the weight and size of the products, and the shipping method used. These fees will be informed to you prior to the completion of your order.

4. Delivery Times:

Delivery timeframes vary according on factors such as product availability, your location, and the shipping method selected. While we make every effort to give accurate shipping estimates, we take no responsibility for any delivery delays.

5. Receipt of Goods:

It is your obligation to inspect the goods upon receipt for any damage or anomalies. If you find any problems, please contact our customer service staff within 48 hours of receiving your order so that we can resolve them.

Returns and Refunds:

1. Return Policy:

We recognize that there may be times when you need to return a product. Our return policy tries to make the return process as simple as possible for our clients.

2. Eligibility for Returns:

To be eligible for a return, the product must be in its original condition, including all of the included accessories and paperwork. We do not accept returns for used, damaged, or altered merchandise.

3. Return Initiation:

If you need to return a purchase, please contact our customer service staff within 14 days of receiving it. They will provide you the appropriate instructions and may ask for further information, such as proof of purchase.

4. Return Shipping:

Unless the return is due to our fault or a damaged goods, you are liable for the return shipping expenses. We will offer you with a prepaid return label in such circumstances.

5. Restocking Fees:

Please note that a restocking fee of 25% of the product's purchase price will be deducted from the refund amount. This fee helps cover the costs associated with processing and restocking the returned product.

6. Refund Process:

We will begin the refund procedure after we receive and inspect the returned merchandise. Refunds will be provided in accordance with our Refund Policy, which may be found on our website.

7. Refund Timeframe:

The time it takes to complete your refund depends on the payment method and banking institution you used. We will make every attempt to process refunds as soon as possible.

8. Exclusions:

Certain products may not be returnable owing to manufacturer rules or sanitary concerns. For further information, please see our Return Policy.

Reliance Solutions is committed to providing our clients with a shipping and returns process that is transparent, fair, and efficient. Please contact our customer service staff if you have any queries or need assistance with shipping or returns. We value your confidence and look forward to meeting your IT hardware requirements with excellence and integrity.